Sao Paulo Tobacco Patina

Thank you for shopping at Shopblackheaven.com. We will ship your shoes quickly and reliably. Please read below for information about our shipping policies.

1. Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You’ll receive another notification when your order has shipped, including tracking information.

2. Shipping Rates Delivery Estimates
We offer the following shipping options:

Shipping Method    Estimated Delivery Time    Cost

Standard (US) 4–6 business days (Mon to Fri) Free of cost

Note: Delivery times are estimates and may vary due to factors outside our control (weather, carrier delays etc.)

3. Free Shipping
We offer free standard shipping on all U.S.  (before taxes and after discounts).

4. Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24 hours for the tracking information to update.

5. Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. Additional shipping charges may apply.

6. Shipping Delays
While we strive to deliver your order promptly, delays can occur due to high order volumes, carrier issues, or holidays. If your order is significantly delayed, please contact us at blackbeautyhaven9@gmail.com

7. Contact Us
If you have any questions about your order or our shipping policy, please reach out to us:

Email: blackbeautyhaven9@gmail.com
Phone: +1 3252468751
Address: 5900 Balcones Drive suite 100, Austin Texas 78731, United States

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at blackbeautyhaven9@gmail.com. Please note that returns will need to be sent to the following address: 5900 Balcones Drive suite 100, Austin Texas 78731, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at blackbeautyhaven9@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at blackbeautyhaven9@gmail.com.